Privacy Policy

1. Introduction

National Defence Gateway ("NDG", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

Data Type	Examples	Purpose
Account Information	Name, email, phone number, password	Account creation and authentication
Profile Information	Photo, class/grade, institution, state, district	Personalized learning experience
Educational Data	Test scores, progress, course completions	Track learning and provide analytics
Documents	ID proof, certificates (for verification)	Account verification for staff/institutions
Payment Information	Transaction details (not card numbers)	Process purchases and maintain records

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent on platform
• Log Data: IP address, access times, error logs
• Cookies: Session cookies and preference cookies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our educational services
• Create and manage your account
• Process transactions and send related information
• Send notifications about your courses and progress
• Provide personalized learning recommendations
• Generate analytics and reports for institutions
• Respond to your inquiries and support requests
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

4. Information Sharing

4.1 With Your Institution

If you are a student or staff member of an institution, your educational data and progress may be shared with authorized personnel at your institution (teachers, principals, administrators).

4.2 Service Providers

We may share information with third-party service providers who assist us in:

• Payment processing
• Email delivery
• Data analytics
• Cloud hosting and storage

These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of NDG, our users, or others.

4.4 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/SSL)
• Secure password hashing
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

Educational records may be retained for a longer period as required by educational regulations.

7. Your Rights

You have the following rights regarding your personal information:

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

8.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services.

8.2 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (login, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use the platform

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

9. Children's Privacy

Our platform is designed for educational purposes and may be used by minors under parental or institutional supervision. We require parental consent for users under 13 years of age. If you believe a child has provided personal information without proper consent, please contact us immediately.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated through email or platform notifications.

12. Grievance Officer

In accordance with applicable laws, we have appointed a Grievance Officer to address your concerns regarding data processing:

• Name: Data Protection Officer
• Email: support@ndgedu.in
• Response Time: Within 30 days of receiving your complaint